Job Description - Conference and Events Operations Supervisor (HOT0C0W2)
Job Description
Conference and Events Operations Supervisor (Job Number: HOT0C0W2)
Work Locations
Conrad Dublin, Earlsfort Terrace, Dublin 2
Welcome to a world of opportunities.
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to offer smart luxury travelers inspiring connections & intuitive service in a world of style. We are one of the best 5* luxury hotels in the country.
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as:
* Travel – Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your family and friends.
* Team Member Gym – a dedicated team member gym with free access 7 days a week.
* Benefit – Discounted rates for Conrad Team members across a wide range of retailers.
* Development – Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor.
* Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days.
* Maternity & Paternity – Paid leave for those that qualify.
* On shift – complimentary meals on duty.
Role Responsibilities
* Supervise conference and events operations.
* Communicate and delegate in line with daily function sheets.
* Able to work in all areas of conference and events including bar, restaurant, and room service.
* Welcome guests in a polite and friendly manner.
* Follow cash handling procedures.
* Manage guest queries in a timely and efficient manner.
* Ensure cleanliness of work areas.
* Plan, organise and control the daily operations.
* Ensure compliance of brand standards.
* Represent needs of the team.
* Assist food and beverage with achieving financial targets.
* Assist conference and banquet manager with training and developing the team.
* Assist with annual and mid‑year appraisals with team members under your responsibility.
* Comply with hotel security, fire regulations and all health and safety legislation.
* Comply with local licensing laws.
* Be environmentally aware.
* Assist other departments wherever necessary and maintain good working relationships.
Ideal Candidate Profile
* Previous experience in a similar supervisory role.
* Effective management skills.
* Negotiation and influencing skills.
* Positive attitude.
* Excellent communication skills.
* Ability to work under pressure.
* Good grooming standards.
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