The
IT Application Operations Engineer
is responsible for managing the stability, reliability, and performance of TFP's applications ecosystem. This includes overseeing operational processes, swift and accurate responses to incidents ensuring high availability, and delivering dependable services that meet business requirements.
You will contribute to making sure our team delivers robust, performant, compliant, cost-effective systems and act at all times to make sure end-user service is maintained to the very highest level.
You will work closely with IT leadership and Users across business units to thoroughly understand and fulfil business end-user requirements. Strong resilience and rapid problem resolution are essential skills for this role.
Functional or Technical Knowledge and Skill Required
1. Proven experience in Application Operations within cloud environments, preferably MS Azure
2. Exceptional collaboration skills, with experience working closely with cross-functional teams and external partners.
3. Working knowledge of MS Azure services
4. Deep familiarity with application monitoring, incident response, and operational SLAs
5. Background in automation, performance optimisation, and proactive issue detection
6. Experience with service performance metrics, KPIs, and continuous service improvement
7. Degree in Information Systems, Computer Science, or a related field experience
**Personal Capabilities Required**
8. Capable of building strong relationships with internal and external parties alike, with demonstrable influencing skills at middle to senior levels
9. People-oriented - people management skills and experience of direction setting and ability to work across organisational boundaries
10. Ability to troubleshoot issues across a range of technologies (messaging, data, code, etc.)
11. Stakeholder-oriented - Managing and satisfying multiple stakeholders in a fluid environment, translating their needs to realistic goals
12. Stay abreast of emerging technologies and trends in data integration, data management, AI and cloud computing to drive innovation and continuous improvement.
13. Excellent communication skills with people at all levels of the organisation
14. Excellent analytical, problem-solving, communication and organisation skills. Comfortable communicating with all levels within the organisation
15. High levels of enthusiasm, commitment, and energy required. Results-oriented with a "can-do" attitude -adaptable, flexible and resourceful to work through short and long-term issues
16. Ability to work under pressure and meet deadlines in a fast-paced environment
**Desired Skills and Experience**
> Application Operations Management
> Custom Operational Development
> Monitoring and Troubleshooting
> Incident Management and Service Delivery
> User Support
> Process Automation and Optimisation
> Collaboration Across Teams
> Security and Compliance
> Documentation and Knowledge Sharing