Trust and Safety New Associate – Spanish - CL13
Join to apply for the Trust and Safety New Associate – Spanish - CL13 role at Accenture UK & Ireland
Trust and Safety New Associate – Spanish - CL13
Join to apply for the Trust and Safety New Associate – Spanish - CL13 role at Accenture UK & Ireland
Position: Trust and Safety New Associate
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week, 12 month contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment.
Role Description
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns..
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Role Details
1. Review, classify and/or remove content according to client guidelines, using specific tools and channels
2. Understand and remain updated on changing client policies and guidelines
3. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
4. Serve as an advocate for the user community
5. Participate in process improvement initiatives that improve quality and efficiency of work
6. Participate in continuous training programs and workgroup discussions for optimal development in the role
7. Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Job Qualifications
Basic Qualifications/Skills Needed
8. Strong coping, emotional resilience, and stress-management skills
9. Excellent comprehension, communication, and Spanish language skills
10. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
11. Strong attention to detail
12. Comfort synthesizing and analyzing information from multiple streams
13. Strong critical thinking and decision-making skills
14. Deep familiarity and passion for the internet, internet platforms, and internet culture
15. High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
16. Ability to work well individually and as part of a team
17. Ability to work differing rotations/shifts and non-standard work hours
18. Flexibility in meeting changing business needs in a fast-paced environment
19. Commitment to quality, efficiency, and effectiveness
20. Previous business process outsourcing, customer service, or content moderation experience is a plus
21. Over 18 years of age
22. Shift timings/requirements to work weekends and holidays
Benefits:
23. Working for an international enterprise company
24. Great training
25. Company social events
26. Opportunities for carrier progression
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
if you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Disclaimer
Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Management
* Industries
IT Services and IT Consulting
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