Primary objectives Provide strategic leadership and operational delivery for housing, property and asset management, and care services, including responsibility for two HIQA-regulated care homes.
Ensure Fold meets the needs of residents, communities, and statutory and voluntary partners, in line with the organisations vision, purpose, and values.
Ensure full compliance with relevant housing, care, and property legislation, regulations, and policies.
Take a hands-on leadership approach, empowering and supporting teams at all levels while driving effective and timely decision-making.
As a member of the executive leadership team, work collaboratively across the organisation to engage all departments, promote a strong one team culture, and deliver Folds objectives.
Strategic planning and service development Operations Develop housing management, property and asset management, and care services in line with Folds vision, purpose and values.
Contribute as a member of the executive leadership team to setting Folds strategic objectives and determining how they are effectively achieved.
Set clear priorities and delivery plans for housing management, property and asset management, and care service functions.
Lead, coach, and support direct reports to deliver excellent customer service, achieve plans and targets, and provide a comprehensive and expanding range of services that meet our residents needs and aspirations and Folds strategic objectives.
Ensure effective engagement and consultation with residents and stakeholders, supporting resident participation, influence, and scrutiny on issues that affect them and ensuring the resident voice is heard.
Identify and drive business and service development opportunities, proactively managing change and supporting individuals and teams to adapt to new processes, systems and technologies.
Operations Develop housing management, property and asset management, and care services in line with Folds vision, purpose and values.
Contribute as a member of the executive leadership team to setting Folds strategic objectives and determining how they are effectively achieved.
Set clear priorities and delivery plans for housing management, property and asset management, and care service functions.
Lead, coach, and support direct reports to deliver excellent customer service, achieve plans and targets, and provide a comprehensive and expanding range of services that meet our residents needs and aspirations and Folds strategic objectives.
Ensure effective engagement and consultation with residents and stakeholders, supporting resident participation, influence, and scrutiny on issues that affect them and ensuring the resident voice is heard.
Identify and drive business and service development opportunities, proactively managing change and supporting individuals and teams to adapt to new processes, systems and technologies.
Ensure the effective delivery of high-quality resident services across key operational areas including care services, safeguarding, health and wellbeing, support and advocacy, allocations and lettings, tenancy, estate and income management, community development, resident engagement, repairs and maintenance, environmental sustainability, and property and asset management.
Lead the development, implementation and regular review of robust policies, systems, and procedures, ensuring consistency, compliance, and continuous improvement.
Maintain day-to-day quality assurance, ensuring decisions are made appropriately and in accordance with agreed policies, procedures and governance requirements.
Oversee procurement and contract management arrangements for third-party suppliers and contractors, ensuring effective performance, compliance and value for money.
Provide appropriate housing, property and asset management and care input into the assessment and approval of new housing developments.
Maximise the effective use of IT systems and digital tools to enhance customer service, operational performance and reporting.
Compliance Maintain up-to-date knowledge of regulatory and performance standards and best practice, ensuring operational policies and procedures reflect these requirements.
Monitor and oversee day-to-day compliance across operations.
Lead regulatory assessments and inspections as required, responding effectively and appropriately to regulators.
Oversee and manage Internal Audit programmes for housing management, property and asset management, and care services.
Identify, manage, and report on operational risks and associated mitigation measures.
Health and safety and business continuity As a member of the executive leadership team, lead the development and oversight of robust Health & Safety arrangements (excluding new business and property development) and business continuity preparedness.
Provide leadership to the Health & Safety Committee, promoting compliance, risk reduction, and a strong, proactive safety culture.
Lead the development, implementation, and ongoing maintenance of business continuity plans and processes across housing management, property and asset management, and care services.
Performance Embed a positive performance culture in which individuals and teams share responsibility for continuous improvement, maximise value and align performance with organisational goals.
Set, deliver against, and be accountable for departmental performance targets and KPIs.
Communicate relevant business, performance and outcomes data clearly and effectively to teams, customers and stakeholders.
Financial oversight Work with housing, property and asset management managers and the Head of Care Services to develop, review and set appropriate budgets that maximise income and deliver value for money.
Ensure budgets are effectively monitored and managed in line with delegated authority levels, financial controls, and audit requirements.
Determine and oversee the planned maintenance programme and associated budgets, ensuring delivery meets resident and organisational needs and remains on target and within budget.
Work in partnership with the Director of Finance and Corporate Services to prepare funding proposals and ensure compliance with public funding requirements.
Identify and pursue funding opportunities to support the growth and development of services in line with organisational and departmental objectives.
Partner / Stakeholder engagement Maximise opportunities for collaborative working with external organisations to benefit residents, communities and services, supporting the achievement of strategic objectives and the pursuit of new opportunities.
Establish and manage contracts or service-level agreements for partnership working as appropriate, with clear governance arrangements and communication touchpoints to support effective collaboration and shared delivery.
Communications / Public relations Through proactive promotion of the organisations vision, purpose, values and strategic objectives, effectively enhance Folds reputation amongst?our internal and external stakeholders.? Take a lead role in effectively communicating with our stakeholders and partners including representing the voice of Fold at internal and external events, campaigns and initiatives and relevant policy forums.? Proactively champion Folds internal and external communications objectives in line with the organisations communications strategy.
People Management/ Team Leadership Collaborate effectively across the organisation, applying a strong one team approach to leadership, operations, and the delivery of Folds goals and ambitions.
Promote and role-model a culture of excellence that reflects and delivers Folds vision, purpose, and values.
Play a leading role in colleague engagement initiatives at both organisational and team levels.
Support and develop direct reports and teams, ensuring they have the skills, tools and opportunities to deliver excellent services and to grow and succeed at Fold.
Maintain a strong understanding of operational delivery by spending regular, meaningful time engaging with direct reports.
Work in partnership with HR to recruit high-quality candidates, develop effective induction programmes and actively manage probation processes.
Collaborate with HR to ensure Fold remains competitive in attracting and retaining talent within your remit.
Out of hours Participate in a rostered out-of-hours on-call service, providing second-line support to external contractors and housing with care colleagues in response to emergencies or business-critical incidents.
Engage remotely with colleagues, residents, contractors and external stakeholders as required.
As a senior Leader, respond flexibly and appropriately to out-of-hours matters deemed business critical.