Customer Service/Administrator
** Before applying please ensure you can commute seamlessly to the office in Swords**
Are you an experienced and proactive customer service professional looking to join a busy and dynamic team in the FMCG sector?
My client supply (via wholesalers) a large portfolio of well-known food brands into Foodservice (restaurants, hotels, bars, cafes etc).
As Customer Service Executive/Administrator, you will be part of a collaborative team of 6, acting as the primary point of contact for wholesale customers, handling queries, processing orders, and ensuring seamless coordination between sales, warehouse, and logistics teams.
Salary & Benefits: Salary €32k may be negotiable but must reflect experience, Bonus, Pension Contribution, Discounted Health Insurance, and free parking onsite.
I am looking for:
1. Strong written and verbal English communication skills.
2. Experience customer service or sales support, preferably within FMCG or a similar environment
3. Solution-oriented mindset with strong attention to detail.
4. Proficiency in Microsoft Excel and comfort working with order processing systems.
Responsibilities for the job of Customer Service Executive
5. Manage B2B customer relationships via phone and email with a strong focus on service excellence.
6. Process sales orders and credit notes accurately and promptly.
7. Maintain up-to-date customer price files and communicate stock availability.
8. Resolve queries and issues efficiently, acting as a point of escalation where needed.
9. Collaborate closely with internal teams including sales, logistics, and marketing to ensure a seamless customer experience.
10. Communicate updates regarding new product listings, order statuses, and availability.
11. Provide first-class support to field sales and key account teams.