Sr. Product Success Manager
Role for product managers who want to guide other product teams. This is a unique role where product management experience is required and the emphasis is on providing expert support to customers rather than solely defining requirements and guiding development work. Our customers depend on your advisory support.
Aha! is the world's #1 product development software. We help more than 1 million product builders move from discovery to delivery and bring strategy to life. Our suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Our customers rely on guided templates and training programs via Aha! Academy to be their best. We are a high-growth, fully remote SaaS company that is self-funded and profitable, with a culture that emphasizes remote work, the Bootstrap Movement, philanthropy through Aha! Cares, and strong benefits. Learn more at www.aha.io.
Our team
Our Customer Success team is fully remote and spread across multiple time zones to work with customers when they need us.
* We serve: We work with the world’s leading companies to help them build products their customers love
* We are experts: Our Customer Success team consists of product development professionals who deliver meaningful value
* We act with urgency: We respond to customer requests quickly to maximize value
* We exchange value: We focus on the customer, with no salespeople
* We collaborate: We prioritize clear communication and teamwork, using Slack and Zoom for communication and video meetings
* We guide product: We translate customer requirements to the product team and define efficient processes
* We enjoy: We love what we do and offer generous benefits and values
Our customers
We serve the world’s most innovative companies building transformative experiences. Our software supports agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches.
We guide customers to achieve their best by understanding their workflows and sharing best practices for strategy, idea capture, prioritization, and roadmapping, while learning from them throughout the journey.
Your experience
Requirements
* Six+ years' experience defining, managing, or launching new functionality at a growing software or technology company
* Influenced or defined the go-to-market process used to achieve product and business goals
* Experience learning complex software applications and workflow methodologies
* Ability to write clear instructions and explain best practices
* Historically resolved hard challenges
Your work at Aha!
Responsibilities
* Guide large, sophisticated organizations as they improve how they innovate and build software
* Deliver responsive customer service using proven frameworks
* Lead customers from initial demo to active subscription, navigating procurement, legal, and security processes
* Share and apply best practices for strategy, idea capture, prioritization, and roadmapping
* Help customers integrate Aha! with existing tools (e.g., development systems)
* Share customer feedback internally
* Test new product functionality as needed
* Mentor newer team members as they lead demos and support integrations
If this sounds appealing, we welcome your application. We regularly hire for this role and a real human reviews every application.
Grow with us
We offer comprehensive benefits, including profit sharing. The specific benefits listed reflect what we offer U.S.-based hires, with efforts to extend similar benefits to international teammates.
* The base salary range for this role in the U.S. is between $100,000 and $170,000
* Cash-based compensation includes profit sharing; a portion of total pay is contributed toward retirement
* Medical, dental, and vision plans (premium coverage for many teammates)
* Up to 200 hours of paid time off per year
* Paid parental leave and paid care and bereavement leave
* Up to $1,000 annually for third-party education, plus paid time off for learning
* Volunteer opportunities throughout the year
Base salary and total compensation depend on skills, experience, and relevant past roles.
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