Senior Sales Engineer – Gong
Gong transforms revenue organisations by harnessing customer interactions to increase business efficiency, improve decision‐making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary AI to enable teams to capture, understand and act on all customer interactions in a single platform.
Hybrid‑Based Role – Office 3 days a week and remote (EMEA).
Responsibilities
* Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
* Thoroughly understand all aspects of the Gong platform to explain and demo the technology to all types of users.
* Be the trusted advisor to prospects and customers to ensure they get the correct business outcome and value from our technology.
* Assist prospects and customers with Business Assessments (POCs, Pilots).
* Execute build and delivery of solution‑based demos and solution architecture diagrams for customers with highly complex use cases.
* Craft content to show customers how to leverage Gong for specific use cases.
* Solution complex business and technical requirements and explain them in simple terms.
* Assist with RFPs and questionnaires in the context of sales cycles.
* Help eliminate bottlenecks by working cross‑functionally (Sales, Customer Success, Support, Product Management, Engineering) to get deals across the line.
* Partner with and support Marketing on demand gen activities (webinars, conferences, events).
* Contribute reusable assets to the Sales Engineering team and the company at large.
* Collaborate with Product Marketing, Product Management, and Engineering to share customer feedback and influence product roadmap and GTM strategies.
Qualifications
* 8+ years of customer‑facing experience in a pre‑sales engineering role or a combination of sales engineering and other relevant work experience.
* A passion for serving the customer, ideally in pre‑sales/sales engineering roles.
* Experience with sales technology (CRMs), cloud architecture, or telephony/web‑conferencing systems.
* Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, or JSON.
* Understanding of security and privacy pertaining to SaaS systems.
* Business understanding of GTM sales teams and processes.
* Excellent verbal and written communication skills.
* Strong interpersonal and teamwork skills.
* Passion for technology and problem solving.
* Able to make the complex sound simple!
Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
Dublin, County Dublin, Ireland
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