Customer Service Operations Underwriter
We are seeking a highly skilled individual to join our dynamic and fast-paced team as a General Insurances Underwriter (Car & Home). This is an exciting opportunity to develop a career in the insurance sector, focusing on delivering best-in-class service to our customers and brokers.
Key Responsibilities:
* You will spend most of your time on the phone providing excellent customer service, making underwriting decisions on car and home insurance.
* Working within your underwriting licence, you will escalate underwriting decisions to senior team members.
* Meeting and exceeding your assigned individual, and team targets.
* Focus on Quality Assurance and work with a coach to develop customer service and technical (underwriting) skills.
Requirements:
* Minimum requirement Leaving Certificate or mature students
* Previous experience in the insurance sector is highly desirable, although not essential
* Great communication skills with a superb telephone manner
* Exposure to large multinational call centre environments would be an advantage
* Strong computer skills with experience in Microsoft Word and Excel
* Excellent organisational skills with focus on accuracy & attention to detail
Regulatory Requirements:
Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. APA/ CIP / or other recognised qualification)
Skillset:
* Customer Service
* Office Admin
* Communication Skills
* Insurance
Bonus & Benefits
This role comes with a competitive salary package, including bonuses and benefits that will make you feel valued and respected by leadership.