The Opportunity:
The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Ireland and its employees.
Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.
The Day-to-Day:
Provide tier 1 and tier 2 support to end-users
Perform installation, repair, and preventative maintenance of end-user software and hardware
Establish network connectivity and hardware and software configuration
Support third-party software applications
Track, resolve or escalate all incidents and requests in ServiceNow
Implement physical end-user inter- and intra-office relocation services
Handle software pushes and desktop imaging
Provide Tier 1 Telecom Support
Help develop and improve the IT Service Desk's efficiency and customer service rating
Order equipment and services for employee business usage
Provide a prompt response to user requests for information and assist in application system problem resolution
All other responsibilities assigned by IT Service Desk Management
Your Qualifications:
University degree, technical certifications, or combination of education and experience required
2 years of experience in IT and Infrastructure and Operations preferred
A+ Certification ideal
Expertise in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework a plus
Expertise in decision-making/troubleshooting
Excellent customer service skills required
Able to prioritize work based on needs
Why Fisher Investments Ireland:
The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing.
You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients' priorities by using a simple and transparent fee structure and recognised European custodians.
It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:
100% paid premiums for our top-tier supplemental healthcare and dental plans for employees and their qualified dependents
28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays
Enhanced maternity pay package with 26 weeks' top up to full base pay for eligible employees
$10,000* fertility, hormonal health and family-forming benefit
A retirement pension plan, featuring a 9% company pension contribution of your base pay and an additional company match of up to 5% of base pay
Monthly gym subsidy of up to €50 per month
Employee Assistance Program and other emotional wellbeing services
A collaborative working environment that practices ongoing training, educational support and employee appreciation events
This is an in-office role.
Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program.
This program is subject to change.
*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.
FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER