Job Description
We are seeking a talented Technical Advisor to join our team. As a key member of our support staff, you will play a crucial role in delivering exceptional customer service and technical expertise. Your primary responsibility will be to provide top-notch assistance to customers via phone, email, or chat.
Your analytical skills and attention to detail will enable you to quickly identify and resolve complex technical issues related to Microsoft 365 & Azure products and services. You will also lead customers through service configurations, ensuring seamless onboarding experiences.
Required Skills and Qualifications
* A college diploma or equivalent in an IT field, computer science or relevant experience;
* 1-3 years of experience in technical support and customer service;
* Certifications in computer-based fields (an asset);
* Excellent English skills (both spoken and written) are essential;
* Familiarity with Microsoft 365 applications is required;
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