With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.
Our Mission:
To continuously optimise our partner’s distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.
Our Vision:
To create value and make a difference
Our Values:
Creativity & Imagination
Passion Energy & Ambition
Hire & Retain the Best
Leadership
Teamwork
Respect
Excellence
Overview of Role
The trade-in coordinator is responsible for all services associated with trade-in services within Fónua. The role centers on the management, processing, quality assurance and dispatch of all devices processed within the trade-in department. They are responsible for ensuring that all devices meet end to end handling and are responsible for providing all recorded data to our sales team and customers. They must work closely with the trade-in supervisor on day-to-day operations.
Main Responsibilities are not limited to but will include.
· Managing the status of all devices and their locations.
· Processing customer devices across channels.
· Managing the end-to-end process of customer handling requirements.
· Providing daily updates on all trade-in channels and aging jobs to the manager and supervisor.
· Reporting issues with cases to Supervisor / Support Ops Manager.
· Creating sales lists and reporting for management and sales team.
· Ensure that all outgoing consignments are correct and recorded.
· Meeting administrative and targets as set by manager.
· Cross training functions for other staff members when necessary.
· Supporting supervisor on customer handling processes, outsourced trade-ins and all cross department tasks.
Person Specification
Ideally, you will need to be educated to third level or have equivalent work experience. We would also be looking for the following attributes:
· The ability and knowledge to accomplish tasks and processes on time and too a high quality.
· Proficient in Microsoft Excel.
· Ambitious, demonstrator of innovative thinking, seeking to improve processes.
· Have good attention to detail and high degree of accuracy.
· Ability to work under pressure.
· Ability to adapt to rapidly changing work environment.
· Enthusiastic, flexible, and dependable
Fónua and Fónfix are equal opportunity employers
Company Benefits:
Pension Scheme
Bike to Work Scheme
Gym/Wellbeing Contribution
Employee Purchase Scheme
Phone Repair Discount
Educational Assistance Program
Company Events
Free Parking