Salary:
This is a fixed-term contract role with a competitive salary and benefits package. The salary will be discussed during the hiring process.
Job Description:
The Customer Success Operations Specialist is a process-focused role that aims to increase efficiency in customer success workflows. This individual works independently, ensuring high data quality and integrity within the system. The role requires accuracy, accountability, and excellent communication skills to provide a seamless customer experience.
Required Skills and Qualifications:
- 3 years of experience in client services or customer service
- Strong knowledge of ERP tools like SAP with Sales and Distribution
- Excellent written and spoken English language skills
- Ability to work independently in a global environment
Benefits:
The company offers a range of benefits, including employee development opportunities, competitive compensation, and a comprehensive benefits package. Employees are also encouraged to participate in community outreach programs and sustainability initiatives.
Work Environment:
This role involves working primarily in an office setting with occasional travel (5% up to 13 business days per year). Sedentary work involves sitting most of the time, exerting up to 10lbs/4kgs of force occasionally.
Equal Opportunities Employer:
The company values diversity and equality, providing equal opportunities for all employees. Accommodations can be made for individuals with special needs; please contact the company directly if needed.