Fortray Global Services is seeking a Desktop Support Engineer for an Backfill position in Ireland, with English fluent. Our client is a local Irish company, so the candidate must have work authorization in Ireland or a stable visa valid for at least two years. It's B2B contract.We are looking for a proactive and customer-oriented IT Support (L1) to join our IT team. This role provides first-level technical support and troubleshooting for end users across the organization. You will work with a variety of hardware, software, and cloud tools in a fast-paced, hybrid environment, ensuring seamless technical operations and outstanding user experience.Key Responsibilities:Provide Tier 1 support for desktops, laptops, mobile devices, peripherals, video conferencing tools, and office equipment (Windows, macOS, iOS, Android). • Install, configure, upgrade, and troubleshoot operating systems, applications, and hardware (both in-person and remote support).Respond to service desk tickets, ensuring timely resolution, clear communication, and proper documentation.Support cloud-based tools such as Microsoft 365, Teams, SharePoint, Zoom, and Google Workspace.Assist users with network connectivity, VPN access, MFA issues, and basic account administration.Maintain IT asset inventory (laptops, accessories, software licenses, etc.).Coordinate with Level 2/3 teams for escalated issues, ensuring smooth handoffs.Assist with new user onboarding, device setup, and software deployment.Participate in hardware refresh, patching cycles, and other IT operations.Follow IT policies and procedures while promoting best practices.Maintain and create clear knowledge base documentation and user guides.Support cybersecurity awareness by identifying and escalating potential threats (e.g., phishing, unauthorized access).Technical Skills & Requirements:Basic knowledge of networking protocols, IP addressing, DNS, and DHCP.Hands-on experience with Windows 10/11, macOS, and Office 365 environments.Strong understanding of remote support tools (e.g., AnyDesk, TeamViewer, or SCCM).Familiarity with Active Directory, Azure AD, Intune/MDM solutions, and VPNs.Proficient in troubleshooting email clients (Outlook, Gmail) and productivity tools.Understanding of ticketing systems like Jira, ServiceNow, or Freshdesk.Strong hardware troubleshooting skills (RAM, SSDs, display issues, connectivity).Familiarity with endpoint security solutions and basic data backup methods.Excellent interpersonal, time management, and documentation skills.Preferred Qualifications:1–2 years of relevant IT support or desktop support experience.IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified are a plus.Exposure to cloud-first or hybrid working environments.Strong customer service mindset with an eagerness to learn and grow.Note: Visa sponsorship is not available for this role.Job Type: Full-timeLanguage:English (required)Work authorisation:Ireland (required)Job Type: Part-timePay: €130.00-€140.00 per day