Junior Support Engineer – Onsite (Dublin 7)One of Ireland's largest and most successful ICT solutions and services providers, with over forty years at the forefront of technology innovation, is seeking a Junior Support Engineer to join their team.This is a fantastic opportunity for an ambitious IT professional with strong technical support skills to gain hands-on experience in a dynamic healthcare environment.Role Overview:Location: Eccles Street, Dublin 7 (onsite)Contract Start Date: 1st NovemberDuration: 6 monthsHours: Monday to Friday, 8:00am – 4:00pm (39 hours max, excluding public holidays)You will provide Level 1 hardware and technical support, ensuring smooth daily operations and assisting with IT projects. This role requires both technical ability and excellent customer service skills, with the opportunity to work closely with hospital IT teams and external vendors.Duties & ResponsibilitiesImplement and support information security directives in line with hospital policy and EU GDPRLog and track all calls to the IT Helpdesk using the hospital call logging systemTroubleshoot and resolve technical issues where possiblePerform user administration (e.g. new user accounts, password resets)Support, administer, and troubleshoot in-house applicationsLiaise with third-party vendors on support issuesMonitor daily backup logs and escalate issues where requiredEscalate technical issues to Level 3 support or vendors when necessaryAssist with IT project work as neededCarry out basic network troubleshootingSupport vulnerability monitoringTake ownership of ongoing technical issues to resolutionProvide onsite hardware support, including toner replacement, maintenance kits, and printer repairsQualifications & ExperienceMinimum 2 years' experience in 1st line / technical supportStrong knowledge of Microsoft technologies (Microsoft 365, Windows 10/11/XP, MS Office)Solid understanding of PC hardware setup and configurationExcellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical usersStrong problem-solving and analytical ability, with good task prioritisation skillsTeam player with the ability to work independently when requiredAdvantageous:Previous experience in a healthcare environmentMicrosoft Certification and ITIL Foundations certificationKnowledge of network protocols and troubleshooting connectivity issuesFamiliarity with ITSM Service Desk tools and ticket management systemsFluent English (verbal and written) and full eligibility to work in IrelandWhat We OfferThe opportunity to work onsite in a critical healthcare settingExposure to a broad range of IT systems, security practices, and project workExperience working with one of Ireland's leading ICT services providers with over 40 years of industry expertiseA supportive and collaborative environmentHow to ApplyIf you are a motivated IT professional with a passion for delivering high-quality support and looking to grow your career, we would love to hear from you. Also, candidates must have a valid work authorization for at least 1 year to cover the full contract period. Please note that this position is not suitable for students.Job Type: Fixed termContract length: 6 monthsPay: €32,000.00 per yearApplication question(s):Candidates must have a valid work authorization for at least 1 year to cover the full contract period. Please note that this position is not suitable for students.The salary offered for this Level 1 role is €32,000 and is non-negotiable. Please only apply if you are happy with the offered salary.Work authorisation:Ireland (required)Location:Dublin City Centre, CO. Dublin (preferred)Work Location: In person