At The Door Centre Galway, we're proud to be one of Ireland's leading destinations for doors, floors, and hardware. With our 6,000 sq. ft. state-of-the-art showroom and in-house joinery, we deliver premium products and expert service to homeowners, designers, and builders across Ireland.
We are now seeking a Sales & Operations Support person to join our showroom team. This is an exciting opportunity to play a key role in ensuring our customers receive the best possible service while supporting the sales team and keeping operations running smoothly.
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The Role
You'll be the link between customers, the sales team, suppliers, fitters, and online enquiries. From processing showroom and website orders, picking and packing stock, scheduling installations, handling customer queries, and managing all incoming leads, this role is varied, hands-on, and central to the success of our showroom.
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Key Responsibilities
* Process customer orders in our ERP system.
* Manage and process company website orders.
* Act as the lead person for customer support, replying to and managing all general enquiries and incoming leads.
* Pick and pack customer orders for collection and delivery.
* Manage goods in/out for small showroom stock (not main warehouse).
* Schedule fitters for installations and update customers on timelines.
* Support the sales team with quotations, admin tasks, and follow-ups.
* Assist customers in the showroom with product choices and technical guidance (training provided).
* Contact suppliers weekly to follow up on outstanding or delayed orders.
* Keep accurate records of orders, stock, deliveries, and installations.
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Skills & Experience
* Previous experience in sales support, administration, or customer service.
* Experience with website order management or e-commerce systems (preferred).
* Strong organisational and multitasking abilities.
* Good computer literacy (ERP/CRM systems, Outlook, Excel).
* Excellent communication and people skills.
* Ability to learn technical product details quickly (full training provided).
* Proactive and reliable, with great attention to detail.
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What We Offer
* Competitive salary.
* Full training on our systems, website, and product range.
* Career growth opportunities in a successful and expanding business.
* A friendly and supportive team environment.
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How to Apply
Send your CV and a short cover note to:
Job Types: Full-time, Permanent
Pay: €28,000.00-€32,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee discount
* On-site parking
* Private medical insurance
* Sick pay
* Store discount
Application question(s):
* Do you have experience working with ERP/CRM systems or e-commerce/websites ?
* Have you previously managed customer orders, stock, or scheduling in a retail/wholesale environment ?
* Are you comfortable with a role that combines office admin, customer service, and hands-on tasks (like picking and packing orders) ?
Experience:
* sales support, administration, or customer service? : 1 year (required)
Location:
* Galway, CO. Galway (required)
Work Location: In person