Access to Care Advisor Receptionist - UPMC Kildare Hospital
We are seeking an energetic and patient-friendly Receptionist to alternate between our reception desk and switch. The ability to multitask without feeling overwhelmed is an important skill for this role. The candidate will be cross-trained, after the probation period, across other roles within Access to Care, such as Admissions and Medical Records, to provide support if required.
Location: UPMC Kildare Hospital
Job type: Permanent
Primary Duties And Responsibilities
* Greeting patients and visitors, delivering a friendly and professional welcome to everyone entering the hospital
* Offer patient support by providing assistance and helping patients navigate the hospital environment and address their concerns
* Directing patients to the appropriate department and answering enquiries in a friendly manner
* Verifying patient details and ensuring a smooth and efficient patient experience
* Verifying insurance information and handling basic administrative tasks
* Answering phone calls: manage and screen telephone calls, direct them to appropriate departments, provide information where required, and progress any queries left via voicemail
* Demonstrating strong customer service, with a compassionate and understanding approach to assist patients with enquiries and concerns
* Excellent communication skills: ability to interact effectively with patients, doctors and other hospital staff
* Organizational skills: ability to manage multiple tasks simultaneously in a fast-paced environment
* Data protection and confidentiality: commitment to ensuring conversations are conducted discreetly with a detailed understanding of patient confidentiality
* Car park enquiries: manage enquiries in conjunction with the facilities team
* Distribution of post for the hospital, both incoming and outgoing
Qualifications & Experience
* 12 months experience in a similar role
* Business/Secretarial qualification
* Excellent working knowledge of Microsoft Office
* Experience of healthcare systems (including iPims) desirable
Equal Opportunity Statement And Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation & Benefits Highlights
* Competitive pay for the work employees do – base pay, performance-related pay and premium pay where applicable
* Fully paid maternity and paternity leave for new parents
* Competitive Pension Plan, company-funded Death in Service Benefit x 3
* Critical Illness cover for all employees up to age 66
Development and Career Opportunities
Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC operates globally with a network of hospitals and care centres in multiple regions, including Ireland.
In Ireland UPMC has provided high-quality healthcare in the region since 2006. UPMC’s operations in Ireland include UPMC Whitfield Hospital (Waterford), UPMC Sports Surgery Clinic (Dublin), UPMC Kildare Hospital (Clane), and other facilities and services across Ireland.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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