GET TO KNOW US
Born to break the rules, La Prairie perpetuates the pioneering spirit that originated at Clinique La Prairie in 1931.The House’s future-forward science rejuvenates skin, infusing it with life.Selecting extraordinary ingredients, highly concentrated, crafting exquisitely sensorial textures, La Prairie creates haute-performance skin icons.
Beyond skincare, La Prairie elevates beauty and enriches life. For the daring, the audacious. From Switzerland to the world. La Prairie. Adding life to years since 1931.
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Brown Thomas, Dublin might be of interest to you. As a La Prairie Beauty Consultant, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette.
KNOW THE ROLE
The key responsibilities for this role include but are not limited to the following:
Approaching customers and achieving sales:
* Adhering to the La Prairie Art of Beauty facial guidelines to ensure that standards are consistent and up to date
* Skilfully marry Art of Beauty and selling skills together to achieve KPI's
* To build a good client base with the help of internal CRM
* Business planning to ensure the beauty room is maximised around key events and launches
* Review daily goals throughout the day and liaise with line manager to make improvements
* Traffic stop with ‘new’ launches and marketing lead program
* Listen and identify customer needs, ask the appropriate follow up questions in a friendly manner
* Invite every customer to sit down and have a skincare consultation or an Art of Perfection
* Ensure accuracy and compliance of EPOS System for customer records
* Ensure events are fully stocked and appropriate customers have been contacted
Visual Merchandising:
* Present the beauty room in luxury standard while working with the visual merchandising team to meet company guidelines
* Ensure the counter is spotlessly clean and well maintained
* Make certain the counter is fully stocked and that all products are stored by category and shade sequence
Rapport and Communication:
* Is aware of needs of others and their impact on them
* Ability to be approachable and build relationships with others
* Demonstrates ability to listen and communicate both verbally and written
* Be informed about current and new business initiatives and to provide feedback to your Account Manager
* Willing to work cooperatively as a team member
* Possesses persuasion and negotiation skills
Planning and Flexibility:
* Working with Initiative
* Ability to follow through energetically with events and achieve goals
* See opportunities and acts on them
* Perseverance
KNOW WHAT WE'RE LOOKING FOR
* Applicants for this position must be able to demonstrate the following skills and experience:
* ITEC diploma qualification level 2 (required)
* Experience of providing high quality skincare treatments to clients
* Client focussed and dedicated to providing a luxury experience
* Polished, approachable and friendly communication skills
* Dedicated to achieving / exceeding KPI's
* Able to work collaboratively as part of a small team
KNOW HOW WE WORK
Experience is our business:Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.
We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably:We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
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