Job Title: Administration Support Specialist - IT
This is a dynamic role that involves working in dispatch using the CRM system, and coordinating the technical support team. The ideal candidate will have excellent communication skills, be able to work independently, and possess the ability to multitask.
Key Responsibilities:
• Answer inbound calls and tickets, record new tickets, or answer queries on existing tickets
• Triage tickets to engineer queues
• Liaise with Operations Manager, Service Desk Supervisor, and technical team
• Communicate information to customers
• Track, monitor, and control SLAs
• Co-ordinate, update, and maintain customer records via company system
• Ensure the upkeep of own diary and time management
• Offer administrative assistant with day-to-day schedule and running of the business by assisting with deliveries/couriers and stock as required
• Administration support in areas of sales, purchasing, and accounts
• Assist with improving all company processes and procedures
• Maintain all electronic and manual filing assigned
• Organise office supplies and equipment, company vehicles maintenance bookings, stationery, canteen supplies, company clothing, and PPE
• Assist with planning and organising schedules of management and other team members
• Organise Travel Arrangements – Managing hotel bookings for key members of staff and engineers
• Assist with company Health & Safety awareness requirements at the office
Requirements:
• Business degree or HETAC qualification or relevant customer service or administrative experience
• Minimum of 1 to 2 years' experience working in a busy office or work environment
• Fluent English language skills, both verbal and written
• Excellent telephone manner and confident communicator
• Proficient in ability to use CRM packages and other equivalent administrative applications
• Excellent planning and organisational skills with attention to detail
• Ambitious, energetic, and motivated individual who can remain calm under pressure
• Ability to work with multiple departments and work independently using own initiative
• Proficiency in Microsoft Office Suite
• Be trustworthy and conduct the role with integrity and confidentiality