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Working pattern: Full Time, 37.5 hours per week
Contract Type: Fixed Term Contract until the end of September 2025
Number of roles: 1
We are now looking for a Student Services Assistant to join our team on a temporary summer contract.
You will work alongside the Student Services Manager on general customer service, student finance and day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.
This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant / Advisor, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role
1. Experience in administration work and solid IT skills
2. Experience in working in a customer-facing environment
3. Ability to deal with and resolve a high volume of queries efficiently
4. Ability to relate to and build rapport with international students
5. Ability to use initiative and make decisions when required
What we do
What we offer
As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:
1. 28 days annual leave*
2. Big discounts on Kaplan courses for you and your family
3. 24/7 confidential helpline providing counselling and other support services
4. Company pension contributions
5. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
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