As an operational sales manager, you will manage, motivate and inspire your team of inbound/outbound
agents. You will mentor, support and develop your team to allow them to gain knowledge and
understanding of their business area and the company to ensure the business's success You will
have an excellent 'can-do' attitude and be able to adapt to ever -changing business requirements
Day-to-day responsibilities include but are not limited to the below
:
• Lead your team and ensure they fully understand their main driver to achieve the target and
hit SLA/KPIs
• Ongoing development planning to drive performance through effective communication and
documentation
• Plan for the week/month ahead based on current issues and analysis of the previous
week/month's stats
• Deliver weekly plans through daily performance & stat reviews
• Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line
with policies
• Deliver documentation based on the constant coaching and improvement of their team
• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas
completed for review by senior management
• Keep up to date with any campaign/company updates and changes
Key Requirements:
• Must have at least 2 years experience in a management position leading a sales team to
targets
• Competent user of salesforce
• Uses statistical analysis to implement long-term and short-term fixes
• Set a constant example in terms of behaviour and setting standards
• Gains feedback and analyse the way you communicate
• Always consistent and professional