Role Purpose:
The Project Manager will lead and manage the end-to-end transition of an outsourced service back to in-house operations. This includes planning, coordination, stakeholder engagement, risk management, and ensuring a seamless transfer of knowledge, processes, and technology while maintaining service continuity and compliance.
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Key Responsibilities:
• Project Planning & Delivery
o Develop and execute a detailed transition plan, including timelines, milestones, and resource allocation.
o Define scope, objectives, and success criteria for the transition project.
o Monitor progress and ensure delivery within agreed timeframes and budget.
• Stakeholder Management
o Engage with internal teams, external vendors, and senior leadership to ensure alignment. In this role key stakeholders are Procurement, Legal and IT.
o Communicate project status, risks, and issues effectively to stakeholders.
• Operating Model Changes
o Agree operating model for insourced service, working with impacted areas to ensure resourcing is in place to receive and support the service on an ongoing basis.
• Risk & Compliance
o Identify potential risks related to service continuity, data security, and regulatory compliance.
o Implement mitigation strategies and contingency plans.
• Knowledge Transfer
o Oversee documentation and transfer of processes, systems, and expertise from the vendor to internal teams.
o Ensure training and onboarding for internal staff.
• Process & Technology Integration
o Coordinate IT system changes, data migration, and process redesign as required.
o Ensure adherence to organizational standards and governance frameworks.
• Performance & Quality Assurance
o Establish KPIs and quality checks to ensure service performance post-transition.
o Conduct post-implementation reviews and lessons learned.
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Essential Skills / Experience
• Proven track record in delivering complex, wide ranging projects in a timely manner
• Strong knowledge of Financial Services
• In-depth knowledge of project processes, software development cycle, Bank technical architecture, development, compliance, regulatory and implementation standards
• Demonstrable ability to engage with, and leverage, partners to deliver the project
• Excellent stakeholder management, negotiation, and communication skills.
• Strong familiarity with quality management concepts and their application
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Desirable Skills / Experience
• Project Management qualification (PMP, PRINCE II)
• Project Management certifications (Agile, Scrum master etc)
• Demonstrable project delivery experience
Knowledge of Procurement Services operations