Service Delivery Expert
This role will cover the Munster Area, providing a complete level of service to customers on site. The engineer must commission, fault-find, service, maintain, repair, calibrate and validate all equipment and applications within our business portfolio.
Key Responsibilities:
1. Provide a comprehensive level of customer satisfaction on site
2. Maintain accurate records and necessary paperwork with regard to client installations and work carried out
3. Create detailed Service Reports for customer signature and complete all required paperwork on time
4. Carry and maintain an up-to-date stock of spare parts and consumables in the vehicle
5. Participate in the On-Call Engineer Rota, ensuring seamless service delivery
6. Maximise revenue opportunities by identifying potential growth areas on site
7. Proactively collaborate with the Head of Industrial Field Service, communicating customer feedback, sales and training initiatives