Job Description
SPAR Ballybrit, Galway Technology Park, Parkmore, Ballybrit, Galway, County Galway, H91WN6E currently have a vacancy for a Trainee Store Manager / Supervisor in our store. This is a Full-Time position working 5 Days Monday to Saturday, No Sundays or late evenings,
Retail or Food experience an advantage, Must have flexibility and willingness to learn.
Supervisory
* Assist in the supervision of the retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
* Ensure high quality and consistent customer service is provided at all times
* To assist in the supervision of the effective induction and training of employees
* Assist the Store Manager in the effective management of retail sales team performance
Customer Care
* To ensure customers receive high quality and consistent service at all times
* To deal with and rectify customer complaints in an effective and pleasant manner and ensure that all complaints are reported in the appropriate manner
* To be involved in necessary store improvements following customer complaints
Operations
* Ensure housekeeping in the store is maintained at an optimum level
* Assist in the implementation of in-store sales and promotions
* To communicate with retail sales team regarding in-store sales and promotions
* To ensure the appropriate cash register and cash handling policy is adhered to
* Ensure that best practices are in place in the department including merchandising standards/store set up & finish and the running of promotions.
Stock Management
* Ordering of stock
* To assist the Store Manager in preparations for stock take and supervise where appropriate
* To assist the Store Manager in minimising stock loss through wastage, damages and pilferage
* Ensure food management and waste systems are adhered to by retail sales team
* Check to ensure adequate stock is available for customer’s needs
* Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock
Legislation & Security
* To ensure secure opening and closing procedures with the Store Manager
* To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
* To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
* Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
General
* To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
* To achieve targets as agreed with Store Manager
* Escalate issues to Store Manager as appropriate
* To communicate with the Store Manager on an on-going basis
* To undertake other additional duties as may be assigned by the store manager
Job requirements
* Retail experience required
* Ability to work on own initiative
* Excellent interpersonal skills
* Passion for providing excellent customer services
* Understanding of employment, health & safety, HACCP, and consumer legislation
* Committed to continually improving standards
* Self-motivated & ambitious
* Computer literate
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