Job Summary:
We are seeking a highly skilled Team Manager to join our laboratory services team. As a Team Manager, you will be responsible for managing a team of Laboratory Services Associates and ensuring the smooth operation of the laboratory.
Key Responsibilities:
1. To carry out all scientific support activities in accordance with Health and Safety guidelines, GLS & local agreements
2. Proactively deliver operational laboratory support managing team workload and service levels as required by the research groups.
3. Preventative maintenance, cleaning & documentation of several laboratory instruments including Pipettes, Multi-channel pipettes verification, Balances verification, PH meters glass washing, Bioreactor disassembling, cleaning and re assembly, Biological Safety Cabinet Freezer deep cleans and nova system maintenance etc.
4. Training and mentoring of new Lab Services Associates.
5. Determine and organise the training program for Lab Services Associates. Ensure full cross training is in place to develop the team and to provide cover for all required service tasks.
6. Responsible for effectively coordinating and supporting the Lab Services team to ensure productivity, quality, documentation, work schedules, safety and housekeeping maintain maximum efficiency. Rescheduling of resources if required due to absences or increases in testing by the client.
7. Communicate daily with the Site Services Manager to ensure information is shared effectively and actions are taken immediately.
8. Escalate issues to the Site Services Manager for review and resolution support.
9. Lead the Lab Services team to ensure overall consistency in areas of technical delivery and inter-team and inter-department collaboration
10. Provide technical expertise for all aspects of equipment maintenance and out of specification preparations.
11. Responsible for the development, coaching, motivation, and morale of team members through effective teambuilding and use of reward and recognitions systems celebrating team success.
12. Provide Key metrics in line with relevant KPIs with defined Service level Agreements (SLAs)
13. KPI reporting for Governance meetings and huddle boards on site
14. Proactively identify and support operational efficiencies by implementing process improvements resulting in time and cost savings for the customer