Care Consultant
We are seeking a highly skilled and experienced professional to support customers in multiple languages.
Key Responsibilities:
* Responding to queries regarding cover, claims, hospitalisation, and complaints
* Multi-tasking of daily assigned workload as well as ad hoc assignments and follow-up on individual cases
* Develop extensive and sound product knowledge in order to provide timely and accurate information to clients
* Assist the medical team in coordinating client admissions, evacuations, repatriations, and other cases as required
* Provide outstanding customer service and ensure customer satisfaction and retention
* Data Management: Strengthen data management practices to handle customer information securely and efficiently, aligning with industry best practices for data protection and privacy
The ideal candidate will have experience in a customer-focused role, preferably in an administrative capacity, and possess strong knowledge of Microsoft Office (Excel, Word). Flexibility to work within rotating shift patterns and a valid EU work permit are also essential.