Key Role: Senior Retail Operations Manager
The ideal candidate will have a proven track record of successfully leading large teams, delivering sales growth, and driving operational excellence in high-volume retail environments. This senior retail manager role is suited to experienced Store Managers or Assistant Managers from high-volume retail chains.
• Collaborate with the Store Manager to enhance operational and commercial performance in high-traffic stores.
• Foster a culture of continuous improvement by motivating and supporting department teams to achieve and exceed KPIs.
• Deliver exceptional customer experiences through expert service delivery, product knowledge, and visual presentation standards.
• Develop team performance via ongoing training, engagement, and leadership development.
• Analyze trading and P&L data to identify opportunities and implement strategic action plans.
Requirements:
• Proven experience managing high-volume retail operations with teams of 30+.
• Strong communication and leadership skills, with a strong track record of developing high-performing teams and fostering a culture of continuous improvement.
• Results-driven, with a demonstrated ability to lead large teams and consistently exceed KPIs.
• A strong background in visual merchandising, commercial operations, and fashion and home retail is essential.