Role: IT Support AnalystMode: Fully on site (5 days in a week)Type: B2B ContractLocation: Dublin, IrelandResponsibilities:Respond to queries raised via a national telephone number, email, and through Service ManagerTake ownership, troubleshoot, and seek to resolve to completion all reported IT issuesLiaise/escalate calls to the National IT teams and Regional Managers as appropriateSupport the management of our IT fixed assets.Manage software installations on endpoints using a combination of Microsoft Endpoint Configuration Managerand local installations, on a Windows 10 Enterprise PlatformAssist users in access to, and use of, all relevant applicationsConfiguration and maintenance of network printing and multi-function devicesAssist the National Technology team in the deployment of new software, and resolution of any local issues relating to LAN/WANApply patches and updates as directed by National TechnologyMaintain security of the systems as defined by the Director of National TechnologyApplying the Starters/Leavers Process in conjunction with the People TeamProvide user help/training via a variety of resourcesPromote and implement only National IT Standards as set by National Technology, and ensure they are complied withProvide regular on-site visits to offices as agreed with Regional ManagersRegular updates on progress to the Regional ManagersIdentify, create, and update Knowledge Base articles, where relevantSupport and maintenance of AV enabled meeting roomsPerform regular inspection of the Communications room equipment and environmentAbout the ideal candidateExcellent communication skills – particularly telephone and writtenExperience of working in a professional practice environmentComfortable in the provision of support in a cloud-first environment where all servers and application arehosted in Azure.The ability to assess each User's level of IT knowledge and be able to deal with or adapt assistance to matchFamiliar with the maintenance and administration of applicationsThe use of a centralised helpdesk call logging environmentA good understanding of IT/Data Security policies and procedures and reporting/escalating any non adherence.Good knowledge of Microsoft Office 365 is essentialGood problem solving and diagnosis skillsAble to prioritise and manage conflicting demandsFamiliar with wireless networks and networkingUse of Audio/Visual equipment and installationsAbility to work to tight deadlines.Have a maximum of 5 years' experience in a similar role.