Customer Experience Manager - Whitepines
Join to apply for the
Customer Experience Manager - Whitepines
role at
Tesco Ireland
Tesco is a values-led business committed to building a better Tesco and supporting our colleagues in serving Ireland's shoppers a little better everyday.
We aspire to create an emotional connection with our customers and colleagues and help to make their lives more manageable and enjoyable.
Tesco Ireland is committed to developing individuals' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.
THE ROLE
Tesco Ireland is inviting a Customer Experience Manager to support and lead a team to deliver the best shopping experience for our customers.
This role reports to the Deputy Manager and aims to ensure we are serving Ireland's shoppers better every day.
You will be responsible for
Creating an inspiring and welcoming environment for colleagues and customers
Managing change and checkout operations and equipment
Acting on behalf of the Store Manager/Deputy Manager when absent
Ensuring the team is fully trained and validated
Fostering two-way communication and a culture of trust
Coaching colleagues to deliver daily priorities at the right time
Reviewing reports and systems to drive customer and colleague improvements
Driving a zero-food-waste culture, managing date codes, and preventing food suitable for consumption from going to waste
Recruiting passionate colleagues for the team
Understanding cleaning specifications and leading by example to meet the plan
Managing stock control activities, warehouse layout and processes to ensure efficiency
Root-causing pricing, overcharge, refund and label issues to ensure correct pricing
Managing the front-end operation so customers queue minimally
Recognising great service and giving feedback when service falls short
You will need
Being passionate about delivering the right experience for customers and colleagues
Being adaptable and agile in your thinking
Delivering key objectives in a fast-paced environment
Acting as the go-to person for all departmental queries
Shaping and influencing at the most senior level
Previous retail experience in a similar role (preferred)
Whats in it for you?
Competitive salary from €37,500
Bonus scheme*
Virtual GP service providing free online GP consultations and prescription service for colleagues and (in some cases) families
24/7 access to the Employee Assistance Programme for emotional support and wellbeing services
Colleague Clubcard offering various discounts (10% across stores, 15% on weekends, 20% twice a year, 20% off F&F clothing; discounts extend to family members with a second card)*
Life assurance
Pension scheme*
Save As You Earn scheme*
Paid family leave
Bike to work scheme
Long service awards
Commuter scheme
*Entry requirements and rules of the scheme apply
About Us
Our vision at Tesco is to become every customer's favourite way to shop.
Our core purpose is "Serving our customers, communities and planet a little better every day".
Through initiatives like the Tesco Community Fund, partnership with Children's Health Foundation, FoodCloud, and Stronger Starts, we have supported over 21,000 community groups, raised over €7.5 million for medical equipment, and provided almost 15 million meals nationwide to those living in food insecurity.
We work with suppliers across Ireland to provide the best products, reflected in numerous awards such as Blás Na hÉireann, World Steak Challenge and Great Taste Awards.
We foster an inclusive culture where everyone can be themselves, celebrating diversity and recognising the value it brings.
We support flexible working and are committed to a fully inclusive recruitment process, offering reasonable adjustments.
For more information about accessibility support, see
How can I let Tesco know I need additional support?
Please let us know you need additional support by emailing
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Retail
Referral information
Referrals increase your chances of interviewing at Tesco Ireland by 2×
#J-*****-Ljbffr