Branch Lead – Connect – South Dublin at PTSB
PTSB is one of Ireland's leading retail and SME banks with an evolving digital landscape, focused on delivering what customers, colleagues and communities need to be successful.
As a Branch Lead, you will lead, coordinate and control the efficient delivery of business objectives and day‑to‑day branch operations in a regulatory compliant manner. You will build and embed a culture of change and drive the success of PTSB’s ambition to become Ireland’s best personal and business bank through promotion of Blackbelt and the omni‑channel model. You will embed an appropriate tone and culture to ensure all risk and conduct requirements are fully adhered to, ensuring fair customer outcomes. This includes leading, managing and motivating colleagues to meet customer needs, developing your team to support targeted customer segmentation strategy, promotional activities and new business opportunities to increase customer acquisition while maintaining positive relationships with existing customers. You will also grow regulatory‑compliant sales and cross‑sale activity. The role requires building and maintaining relationships with key partners including TSM, SME Managers and SFBC.
Responsibilities
* Plan and coordinate branch activities on a daily basis to optimise branch capacity and efficiencies.
* Supervise and manage a team of individuals undertaking CF3 & CF4 roles that are advising on products and/or arranging a financial service for customers.
* Coach branch colleagues to ensure key Blackbelt learnings are embedded, including enhanced customer engagement and education on all available channels.
* Drive business development, lead generation and cross‑sales across the team, ensuring clear visibility on branch and individual performance, empowering colleagues to maximise sales.
* Provide excellent customer service and advice our customers throughout their product/financial needs journey.
* Work closely with field‑based sales consultants, SME managers and territory sales managers to build relationships.
Requirements
* Full QFA with up‑to‑date CPD hours for the relevant CPD years.
* Several years of proven experience in retail finance sales and service at branch level.
* Proven leader with an innate ability to motivate a sales team to deliver on objectives; deep knowledge of PTSB products and services, competitor knowledge and market awareness.
* Excellent customer service and relationship management skills.
* Proficient in Microsoft Office suite.
* Full, valid driver’s licence.
Location & Contract
This is a permanent role based in South Dublin (Onsite).
Application
Please apply online on our website or via the apply link for this role. Your application will be forwarded to our Talent Acquisition team and they will contact you regarding the next steps. We reserve the right to draw up a shortlist for interview.
We are committed to championing diversity and inclusion and aim to recruit from diverse backgrounds, skills, competencies and abilities. Your application will be assessed fairly.
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