Alpine Healthcare - Care Co-ordinator
Job title Care Co-ordinator
Reports to Service Manager
Line Manager Service Manager
Summary of postResponsible for the day-to-day running of the Service User/Staff Schedules and Other as assigned.
Position Statement
• Care Coordinator to manage Schedules for all the Service Users.
• The Care co-ordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate well with Support workers, Service Users, Care co-ordinator Team Lead, Home care Service Manager, Team Leader.
• This is a very important position in and a fast-paced critical role within the home care service.
• Some experience of Budget Management.
Eligibility
• Knowledge of Microsoft office (specifically MS Outlook, MS Excel, MS Word).
• Previous experience in a client care role and or a similar background.
• Preferable to have current or prior experience of working as a Scheduler/Service Coordinator in a Home Care or in healthcare or similar.
• An open approach to problem solving and a willingness to think outside the box is encouraged.
• Willing to take part in various projects
Benefits
• Parking
• Support for Further Education
• Company events
• Fortnightly Pay
• Long Service Awards.
• Continuous Support for Staff
• Free Garda Vetting.
• Employee Referral Scheme.
• Free comprehensive induction and training programme.
• Career Development Opportunities.
• Leadership Development Programme.
Skills/Attributes
• Excellent communication skills
• Planning and organisational and multi-tasking skills
• Negotiating skills and empathy towards Service users and staff.
• Ability to cope with pressure, be efficient and energetic.
• Ability to cope with change and working within a busy environment.
• Understanding and commitment to empowering service users
• Able to self-manage and ask for help when needed.
• Commitment to a High Professional Standard.
• Experience of working in a similar role.
• Ability to influence others and develop professional relationships with Service Users, families, co-workers, and with Management.
• Must enjoy working in a small diverse business and team-oriented environment.
• Ability to prioritise tasks and Time management.
• Ability to work independently and meet deadlines.
• Any other duties assigned.
Working hours
• Nominally up to 20/40 hours per week.
• It is expected that the Homecare Service co-ordinator will be flexible to ensure proper running of the Home Care Service.
• To be available for participating in on-call or out-of-hours duties on a rota.
Confidentiality & Data Protection
• The Care Co-ordinator must maintain the confidentiality of information about Service Users, staff, and any other personal information and always meet the requirements of the Data Protection Act (1998).
• The Care Co-ordinator must always comply with all Alpine Healthcare Information and Data Protection policies.
General Responsibilities
• Answering calls in a friendly, professional, and knowledgeable manner
• Coordinating Roster for Homecare support workers on a daily basis using a software.
• Maintaining professional relationships with Service Users and with the staff.
• Organise & be involved in the Induction of staff with service users.
• Daily follow-up of inquiries and managing and sharing the Service User inquiry logs.
• Processing new HSE/private referrals and carrying out any other administrative tasks relating to this.
• Record complaints and be empathetic towards the Service Users/families while logging the complaint.
• Share the complaints with the Sr. Management and with the Service Manager in a timely manner.
• Supporting consultants, maintaining the operations of the organisation at the agreed standard, and complying with policies and regulations.
• To Carry out marketing of the organisation and selling its services at the agreed prices.
• Managing emergencies effectively.
Management of the organisation
• Develop and maintain effective working relationships with the staff and with the Sr. Management.
• Participate in the development of the organisations policies.
• Participate in the evaluation of the home care against organisational goals, business, and quality objectives.
• Be involved in the design implementation and maintenance of the company’s quality assurance program.
Human Resources
• Create a work atmosphere that promotes a high quality of work life.
• Create and maintain a culture of performance and excellence.
Professional long-term care leadership
• A professional, friendly, innovative, and approachable demeanour.
• Encourage health promotion within care strategies.
• Engage in local meetings relevant to the service.
• Carry out audits as per Alpine Healthcare policy.
Location On-site
AvailabilityFlexible across 7 days.
Salary€27,000-€30,000 per annum DOE pro rata at 40 hours.
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