DescriptionPosition SummaryThe Field Service Engineer II (FSE II) spends a significant portion of their time training under close supervision of more senior field service engineers. The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks. The FSE learns the installation, troubleshooting, repair and calibration process for specific tools, as well as their basic operation. Continuous training programs are given to develop specific instrument skills, knowledge, and service techniques. The FSE is interfacing with customers and developing relationships with co-workers and managers.Primary ResponsibilitiesComplete assigned On the Job Training (OJT) with the goal of instrument certification {Essential}Support customer requests including daily pass down tasksMeet availability requirements and improve preventative maintenance efficiencyAttend to and reports on critical and chronic product issues including escalation activityProtect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure {Essential}Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations {Essential}Maintain appropriate records of all work performed and training received {Essential}Complete departmental and customer paperwork timely and with high quality {Essential}Complete assigned formal training with a grade of 75% or higher on all tests {Essential}Comply and adhere to company policies {Essential}Portray professionalism and pride in appearance while conforming to policy {Essential}Provide a positive attitude to all employees and customers {Essential}Other duties as assignedEDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTSRequires a minimum of a Diploma of Science degree in electronics or equivalentBS degree in Engineering (or related field) is preferred, or equivalent combination of education and experience in military or semiconductor industryEXPERIENCE and TRAVEL REQUIREMENTSTwo (2) years’ experience using digital volt meters, oscilloscopes, hand tools, and computersMust be eligible for and receive company credit cardWillingness to relocate and/or travelUp to 20% travel (both internationally and domestically)KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTSAbility to effectively communicate information to customers and management regarding service activities and schedulesAbility to follow precise instructionAbility to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)Ability to install and qualify a systemAbility to work from schematics using various test equipment, mathematical calculation, and instrumentationKnowledge of analog and digital circuitryAbility to read blueprints and electrical schematicsBasic knowledge and understanding of physics and chemistryDemonstrate strong work ethicDemonstrate strong verbal and written communication skills with people at all level within and outside of the companyAbility to drive an automobileAbility to see small objects within a confined areaAbility to identify and distinguish color-codesAbility to quickly transport from location to location (i.e., air, car, etc.)Ability to transport parts and toolbox from car to equipment siteAbility to lift up to 23 kgHand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type itemAbility to hear audible noisesMust comply with all corporate safety requirements and directivesExpected to use PPE when requiredFollow all equipment specific safety protocolsPOSITION - SAFETY RISKS AND HAZARDSAs designated, potential risk depending on equipment being serviced
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