The Trinity City Hotel 4* is currently recruiting for an experienced Concierge to join their Guest Relations team.
We are proud to welcome guests from Ireland and around the world, all year along and provide them with the best experience.
Ideal candidates will be passionate about hospitality & customer service.
Main Duties And Responsibilities
Provide an excellent service to our customers in the politest possible way by having good hospitality standards (smile and greet guests appropriately, show interest, offer assistance and respond to guests needs and comfort).
Respect the privacy of our hotel guests and respect their personal property at all times.
Have a general knowledge of the hotel and the company history overall and meal times, services available etc
Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements.
Deal with customer complaints in a diplomatic manner at all times and never argue. Seek the assistance of Management where appropriate.
General upkeep of hotel exterior and Reception / Lobby area as requested.
All traffic stopping in front of the hotel to be monitored and no parking to be allowed in the set down area.
Providing valet parking service to customers as required.
Assist Receptionists with welcoming and guest check-in when required.
Providing cover for Receptionists while on breaks / lunch when required.
Assisting guests with luggage when required.
Liaise with reception and accommodation, especially in regards to delivering anything to guests rooms (room service etc).
Ensure that all entrance doors and emergency exists are shut and cleaned regularly.
Assist with the clearing of any unwanted items from all front of house areas including rubbish, glasses, cups, plates, cutlery etc
Exterior flowers and plants are watered as required.
To maintain fires and clean fireplaces at required times.
Ensure that all reasonable care is taken for yourself, your colleagues, customers and any other persons on the premises.
The Ideal Candidate Must Have
* A full clean driving licence
* Excellent communication skills both verbal and written
* Exceptional selling skills both upselling and cross selling
* Attention to detail
* Strong customer focus skills
* Positive attitude to work
* Enjoys a sense of empowerment and a want to improve
* The ability to work shifts
In Return We Offer
Excellent working conditions.
Training & Development.
Employee Recognition Awards.
Bike to work & tax saver travel.
Meals provided while on duty.
If you are interested in this role, please complete the questions below and attach an up to date CV.
The Trinity City Hotel is an equal opportunities employer.
Skills
friendly services driving luggage