Are you passionate about technology and solving IT challenges? We're looking for aproactive and skilled IT Technician Support Specialistto join our team In this role, you'll provide technical support, maintain IT systems, and ensure smooth operations for employees and clients. This position is perfect for someone who enjoys troubleshooting, problem-solving, and helping users get the most out of their technology.What You'll Do:Provide first- and second-level support for hardware, software, and network issues via email, chat, and remote toolsInstall, configure, and maintain computers, peripherals, and applicationsTroubleshoot IT problems and provide effective solutions for desktops, laptops, and mobile devicesManage user accounts, permissions, and access through Active Directory or similar systemsMaintain accurate records of support requests, incidents, and resolutions in ticketing systems (e.g., Zendesk, Jira)Assist with onboarding/offboarding processes and user trainingMonitor system performance, perform regular maintenance, and apply updates or patchesCollaborate with IT and security teams to implement improvements and ensure compliance with policiesWhat We're Looking For:2+ years of experience in IT support, helpdesk, or technical support rolesStrong knowledge of Windows, macOS, and common productivity tools (Microsoft 365, Google Workspace)Basic networking knowledge (TCP/IP, DNS, VPN, routers, firewalls)Experience with remote support tools and ticketing systemsExcellent problem-solving skills and the ability to explain technical issues to non-technical usersAttention to detail and ability to manage multiple tasks efficientlyIT certifications such as CompTIA A+, Network+, or Microsoft Certified are a plusTeam-oriented, proactive, and customer-focused mindsetWhy Join Us: Collaborative and innovative technology team Competitive salary and benefits package Career growth with training, certifications, and hands-on technical experience Exposure to modern IT infrastructure and tools Supportive culture that values teamwork, learning, and continuous improvementIf you're an IT professional who enjoys solving challenges and delivering excellent support, we'd love to hear from you Apply now or reach out directly to learn more about this opportunity.