Who we are?
At Mergon, we mould ideas for a sustainable future. We work with leading brands like Tesla, BMW, Xerox and Abbott to design, manufacture and deliver sustainable products for the vehicles and equipment of the future.
We care deeply about our colleagues, customers and our community and we have a curiosity that constantly pushes us to innovate and improve. We are competent, capable and we invest in our people and in our processes to ensure we continue to grow and do our best work every day.
Senior Systems Engineer
Location: Castlepollard, Co. Westmeath, Ireland (Head Office)
Department: Information Systems (IT)
Reports to: Group Director of IT
Company: Mergon International (part of Mergon Group)
Scope of the Position:
The Senior Systems Administrator is responsible for the smooth running, security, and optimisation of IT systems at Mergon International and the Mergon Group Head Office in Castlepollard.
This is a hands-on role requiring strong technical administration skills, ERP knowledge, and the ability to deliver IT services in line with business priorities.
The role combines day-to-day systems administration with strategic input: maximising the use of ERP systems (NAV / Business Central), driving automation, ensuring data governance, building reports and dashboards, and actively scanning the market for new technology trends to recommend improvements.
You will also work as part of a global IT team, collaborating with other Systems Engineers and IT Managers across Mergon's worldwide operations to share best practice, align standards, and deliver group-wide initiatives.
Key Responsibilities:
Infrastructure & Systems Administration
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o Configure, administer, and maintain Windows Server, Active Directory, VMware vSphere, Office 365 / Azure, and network services.
* Maintain storage, backup, and disaster recovery solutions, ensuring business continuity.
* Utilise our RMM tools to oversee system patching, monitoring, and troubleshooting to ensure availability and performance.
ERP, Automation & Data
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o Work with the Information Systems team to maximise the use of ERP systems (DELMIAWorks) by embedding "ERP First" processes, reducing reliance on spreadsheets, and improving user adoption.
* Identify and deliver automation opportunities across IT and business processes.
* Enforce data governance standards, ensuring accuracy, consistency, and compliance with GDPR and company policies.
* Build and maintain reports and dashboards (SQL, Power BI, or ERP-native tools) to support decision making across operations, finance, and sales.
IT Operations & Service Delivery
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o Provide IT support to Head Office and Mergon International users, ensuring incidents and requests are resolved within SLAs.
* Manage helpdesk tickets and escalate issues when necessary, maintaining clear communication with users.
* Apply ITIL-aligned service management practices for Incident, Change, and Problem Management.
* Conduct regular system audits and monitor IT performance metrics.
Security, Compliance & Risk
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o Maintain robust cybersecurity practices, which align with Cyber Essentials and TISAX.
* Ensure compliance with GDPR, data protection, and internal IT governance policies.
* Test and maintain contingency and disaster recovery plans.
Leadership & Continuous Improvement
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o Manage, train, and mentor a small IT team, supporting career development.
* Work as part of the global IT team, sharing expertise and aligning practices across Mergon Group.
* Build strong vendor relationships, managing contracts, budgets, and escalations.
* Stay abreast of emerging technologies and market trends, proactively recommending new tools, systems, and practices to improve efficiency and resilience.
* Collaborate with business leaders to align IT initiatives with strategic objectives and growth plans.
Qualifications & Experience:
Essential
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o Honours degree in Computer Science, Engineering, or related field.
* 5+ years' experience in system administration / IT management in a fast-paced organisation.
* Proven skills in Windows Server, Active Directory, VMware vSphere, Microsoft 365 / Azure.
* Strong knowledge of business processes and ERP Applications.
* Experience with databases, reporting tools, and Power BI.
* Knowledge of networking, firewalls, and surveillance systems.
* Experience with data governance, automation tools, and process standardisation.
Desirable
*
o Microsoft Server and VMware certifications.
* ITIL Certified
Key Personal Attributes
* Problem solver with the ability to balance firefighting with strategic delivery.
* Avid technologist, always curious about new tools, trends, and innovations.
* Strong communication skills, able to translate complex IT topics into clear business value.
* Customer-service mindset with excellent prioritisation and project management skills.
* Strong leadership and mentoring abilities.
Closing date for receipt of applications is Tuesday 7th October, 2025