Field Applications Specialist – Responsibilities
Deliver exceptional customer service by commissioning and supporting our diagnostic instrumentation.
Support local customers in Ireland as part of the European Implementation Team.
Resolve customer problems through technical, scientific expertise and troubleshooting; drive revenue growth, contract retention, and warranty conversion.
Use critical thinking to resolve application issues, train customers, verify operational performance, and data quality of systems.
Remote work with on-site presence at Cork and Kerry at least 4 days per week.
Key Opportunities
Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported by a clear Development Pathway program as part of our culture to develop and grow our teams.
Be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers that meet their requirements and that of our company.
Provide excellent professional support and training to Beckman Coulter’s customers.
Maintain customer support logs and internal records in a timely manner, resolve issues to deliver a high-quality Customer Experience.
Develop commercial awareness through cross‑functional support of the business to increase growth opportunities and demonstrate to our customers our pioneering innovation solutions and new products for the market.
Essential Requirements
University Scientific degree + proven experience in chemical chemistry and immunoassays laboratory.
Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
Ability to work flexible hours as per the business needs.
Travel, Motor Vehicle Record & Physical/Environment Requirements
Hold a current valid driver’s license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
Work Arrangement & Benefits
FAS operate independently within their geographic territory; however we operate as a team to share standard methodologies, mentor and receive expert technical support. Classified as a remote worker, provided with a company car, mobile phone, and laptop.
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