The role of Field Operations Manager requires a leader who can develop and manage a team of field-based engineers.
Key Responsibilities
* Act as the primary operational contact for key customers, ensuring timely issue resolution and maintaining professional communication.
* Establish strong relationships with customer site managers, facilities teams, and procurement contacts.
* Collaborate with account managers to set and deliver service expectations.
* Monitor customer feedback and implement improvement actions to enhance satisfaction and retention.
Operational Leadership
* Lead a team responsible for delivering, maintaining, and servicing customer equipment across multiple sites.
* Ensure consistent achievement of service commitments, SLAs, and quality standards.
* Oversee daily operations including resource planning, scheduling efficiency, and performance management.
* Promote accountability and pride within the team through coaching, communication, and recognition.
* Facilitate smooth coordination of service delivery and customer support with internal departments.
* Analyse operational data to identify improvement opportunities and implement best practice processes.
* Foster a culture of safety, compliance, and continuous improvement aligned with industry standards.
This is a hands-on, people-focused role that blends leadership with customer engagement.