TITLE OF POSITION: Senior Licensing co-ordinator, Transport Regulation REPORTING TO: Licensing Manager DUTIES AND RESPONSIBILITIES: Subject matter expert (SME) Licensing ?
Process maintenance and development: Oversee operational activities within SME area; develop and maintain relevant process-, information- and communication documents to support same ?
Case management: draft responses, manage turnaround times, escalate as required ?
Risk management ?
Planning operational projects, change management ?
Reporting o Weekly, monthly for SME area o Statistical analysis, on both a scheduled and ad-hoc basis to support decision-making ?
Business system maintenance and development related to SME area of expertise o Issue resolution - liaison with Helpdesk; 3rd parties o Analysis and development of business requirements o User acceptance testing o Operational implementation of system change with 3rd parties Contract management, e.g oversight of service delivery ?
Service provider oversight KPIs, delivery, ongoing liaison ?
Issues and escalation ?
Quality of deliverables - process, quality checks, audits ?
Reporting and communication; 3rd party liaison Licensing communications ?
Preparation of material for reply to FOI & DP requests, representations and Parliamentary Questions within required timeframes ?
Prepare written responses to queries from industry, consumers ?
Licence holder communications prepare campaigns, draft articles ?
Public consultation supports Each candidate must meet the following requirements:
a) Hold a 3 rd level degree
b) Have a minimum of 4 years satisfactory experience in a relevant field with 2 years experience managing people or projects, including experience in the following areas: ?
Analysing data and preparing reports ?
Operational management; including maintenance and development of process ?
Oversee service delivery e.g.
daily, weekly, monthly communications and reporting across suppliers and review of associated budgets; ?
Complaint handling - preliminary review, collation of additional information, investigation and conclusion within prescribed timeframe;
c) Have excellent written and verbal communication and interpersonal skills;
d) Be able to work at a detailed level whilst being able to extract ideas for communication to senior management;
e) Be skilled in the use of MS office applications Excel, Power Point, Outlook, and Publisher Benefits: Work From Home