We are seeking highly skilled Investigators to evaluate transactions and safeguard our global customer base, profitability, and brand while maintaining a high bar of customer experience. This role requires a wide range of duties related to the investigation and elimination of online e-commerce risk.
Key Responsibilities
* Investigate suspicious buyer activity and behavior that could pose a risk to us, our customers, or merchants.
* Communicate effectively with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain site quality by enforcing policy guidelines.
* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
* Participate in special projects/assignments and partner with business teams as necessary.
* Achieve/exceed weekly productivity and quality standards.
Requirements
* Proficiency (C1) in English with an ability to compose grammatically correct, concise, and accurate written responses.
* Experience working with Microsoft Office, including Outlook, Word, and Excel.
PREFERRED QUALIFICATIONS
* Previous work experience in a customer service/retail environment.
* Knowledge of or experience in a fraud/risk management environment.
* Experience in insurance, finance, data analysis, research, translation, or training.
* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
* Self-disciplined, diligent, proactive, and detail-oriented.
* Excellent problem-solving skills.
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for us.
We're an equal opportunities employer and do not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers us to deliver the best results for our customers.