Auxilion
is a leading provider of IT outsourcing and managed services to global IT organisations. We are expanding our 24x7 Service Desk team and are looking for a dedicated
Service Desk Engineer
to support one of our key clients onsite.
If you're passionate about delivering high-quality technical support and want to grow your career in a supportive, learning-focused environment, we'd love to hear from you.
What You'll Do
* Respond to and acknowledge event notifications promptly.
* Resolve incidents within agreed SLAs or escalate to Level 3 as needed.
* Proactively manage and resolve as many events as possible from the 24x7 Service Desk.
* Log all events and incidents accurately in the service management system.
* Triage incidents and record all relevant technical details.
* Escalate to additional support teams (including On-Call) when required.
* Perform routine checks, health audits, backups, and preventative maintenance.
* Manage access tasks: password resets, one-time password provisioning, etc.
* Ensure compliance with all client and IT Alliance policies (including security).
What You Bring
* 1-2 years' experience supporting/administering enterprise monitoring tools in a critical environment.
* 1-2 years' experience supporting a range of IT systems and technologies.
* Strong knowledge of:
* Windows 10
* MS Office 2016 / Office 365
* Desktop, laptop & mobile hardware
* Video conferencing support
* Excellent communication, teamwork, and customer service skills.
* Third-level qualification is a plus (not essential).
Why Join Auxilion?
* Access to our
online training and certification platform
* Clear
career progression opportunities
* Supportive, collaborative team culture
* Work in a high-impact, mission-critical environment
About Auxilion
* Work matters. It's where we spend a third of our lives. At Auxilion, we're committed to being a great place to work, with career opportunities and the development of our people at the heart of who we are.
* Our competitive advantage is how we support and manage the Customer Relationship journey, and our people play a central role in that success. They bring passion to their work, our culture, and our values every day.
* Whether your focus is technical, sales, finance, or anything in between, our roles are designed to give you meaningful impact and plenty of room to grow.