Job Title: Service Coordinator (Maternity Cover)
Contract: Fixed-term (6–9 months)
Hours: Days and hours to be agreed
Role Overview
We are seeking a Helpdesk Coordinator to support day-to-day service operations during a maternity leave period. This role is primarily focused on handling incoming communications, allocating service calls, supporting basic administrative tasks, and assisting with ad-hoc requests from senior management
Key Responsibilities
* Answer incoming phone calls and manage customer enquiries in a professional manner
* Monitor, manage, and respond to emails in a timely and organised way
* Log reactive service calls accurately on the system
* Allocate and schedule reactive calls to engineers, based on availability and priority
* Liaise with engineers regarding job details, updates, and changes
* Update job records, statuses, and notes on the system
* Support basic administrative tasks related to service delivery and job tracking
* Assist senior management with ad-hoc administrative or coordination requests
* Communicate clearly with customers regarding attendance, delays, or follow-up actions
* Ensure service information is recorded accurately to support invoicing and reporting
Key Skills & Attributes
* Strong communication skills (phone and email)
* Organised and able to manage multiple tasks at once
* Comfortable working in a fast-paced service environment
* Good attention to detail and accurate data entry
* Confident dealing with customers and engineers
* Previous helpdesk, admin, or coordination experience desirable
Job Type: Fixed term
Contract length: 6-9 months
Pay: From €30,000.00 per year
Benefits:
* On-site parking
* Work from home
Work Location: Hybrid remote in DUBLIN 11, County Dublin