Overview
We are looking for a Client Success Manager (Performance Marketing) to join our growing global team. In this role, you will own a portfolio of client accounts end-to-end: setting account strategy, guiding success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk. The ideal candidate combines marketing strategy thinking with strong client communication, uses data to make decisions, and can lead cross-functional specialists (Paid Search, Paid Social, SEO, DSP, Creative, Analytics) toward clear priorities and outcomes.
Responsibilities
* Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
* Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations, and document next steps.
* Drive account performance management: interpret results, identify issues/opportunities, and coordinate actions with channel owners.
* Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
* Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery.
Why Join Finch
* Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
* Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
* A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
* High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
* Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
* Real work–life balance: We value high performance, not overwork.
Requirements
We're looking for:
* 3+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency.
* Acted as the primary point of contact (POC) for client accounts.
* Strong understanding of performance marketing fundamentals (paid advertising, attribution, KPIs, optimization logic).
* Experience working with paid advertising–driven accounts (Paid Search, Paid Social, Programmatic/DSP).