Join AA Ireland as a Customer Service Agent
We're looking for enthusiastic and customer-focused individuals to join our team in Dublin City Centre. This is a permanent, full-time, hybrid role with fully paid training and exciting career growth opportunities.
You'll assist customers with Membership, Car, Home, and Travel Insurance in a fast-paced, supportive, and rewarding environment. If you're passionate about helping people, have strong communication skills, and thrive in problem-solving situations, we want to hear from you
What We Offer:
* Annual base salary of €27,750 for those new to the industry with opportunity to earn bonus pay through incentives (OTE €34,000-€37,000 in year 1)
* Clear career progression with our Agent Career Framework Advance from €27,750 to €41,000 within 2 to 2.5 years through performance, experience, and successful completion of APA/CIP qualifications.
* Hybrid work eligibility post training
* 20 days annual leave + 2 company days (Good Friday & your birthday)
* Exclusive discounts on AA insurance & free AA membership
* Pension contributions
* Subsidized FlyeFit Gym membership
* Three Ireland mobile discounts
* Education support for Insurance qualifications (APA/CIP)
* Health insurance discounts
* Fully paid family leave (maternity/paternity/adoptive)
* Income protection & life cover
* Bike-to-Work & TaxSaver commuter schemes
* Employee Assistance Programme
* Busy Sports & Social Club
About You:
We're looking for a customer service professional with:
* At least 1 year of experience in a Contact Centre (preferred but not required)
* A passion for customer service and problem-solving
* Strong communication and organizational skills
* A team-oriented, proactive, and adaptable mindset
* A commitment to growing your career with AA Ireland
* Insurance qualifications (APA/CIP) or willingness to work toward them
Your Role:
* Assist AA Members & Insurance customers via phone, email, and webchat
* Deliver excellent customer service, meeting KPIs and targets
* Work Monday–Friday, 8-hour shifts + 1-2 Saturday per month (10 AM – 3 PM)
* Ensure compliance with insurance regulations and AA procedures
* Resolve customer issues confidently, escalating complex cases when needed
* Contribute to team success through collaboration and continuous improvement
Be part of a team that truly makes a difference Apply today and start your career with AA Ireland.
Job Type: Full-time
Pay: From €27,750.00 per year
Benefits:
* Additional leave
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* Employee discount
* Gym membership
* Work from home
Application question(s):
* This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly, anywhere from 1 to 3 days per week. Are you able to commit to regularly commuting to Dublin 2 as required?
* This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time?
* The planned start date for this position is 9th March 2026. Please confirm whether you are available to start by this date.
Experience:
* Customer Service: 1 year (required)
* Call center: 1 year (preferred)
Work authorisation:
* Ireland (required)
Work Location: Hybrid remote in Dublin 2, CO. Dublin