Facilities Account Director
Healthcare facility, Limerick
(€90 - €100k plus car allowance, Healthcare Insurance, Bonus, Pension, etc.)
Job objectives and responsibilities
Senior Contract Manager / Account Director required with strong technical background, preferably in the healthcare sector, to manage and coordinate all Facilities activities within the private hospital contract. The role involves ensuring the site team and all sub-contracts are managed effectively, service levels are met, and client expectations are exceeded.
Main duties
1. Build positive and productive relationships with the client, deliver excellent customer service, and seek continuous improvement opportunities.
2. Manage and develop the contract efficiently and cost-effectively.
3. Analyze the current contract and assess its ongoing commercial contribution, controlling and minimizing risks.
4. Utilize Asset Management skills (JCI FMS preferred).
5. Apply Project Management skills to ensure successful contract execution.
6. Assist with contract renegotiations to promote success and growth.
7. Manage and develop a professional operational team, setting, monitoring, and achieving objectives, and ensuring appraisals and personal development plans are in place.
8. Oversee daily management of employees, including performance, attendance, and capability, with support from HR.
9. Develop succession plans for key team roles.
10. Meet or exceed financial targets, including WIP, debt, and GRN processes.
11. Ensure all PPM, Reactive calls, SLA’s, and KPI’s, including company targets, are met.
12. Provide management reports and information as required.
13. Experience with external auditing, preferably JCI accreditation.
14. Monitor and control costs related to suppliers, sub-contractors, and labor.
15. Develop, communicate, and implement strategic plans.
16. Lead by example in health and safety, ensuring compliance with legislative and contractual requirements.
17. Complete all work-related documentation accurately and timely.
18. Adhere to company policies and procedures, including QHSE policies.
19. Participate fully in training and appraisal activities.
20. Undertake additional duties as required, aligned with capabilities.
21. Handle Change Management effectively.
22. Manage Total Facilities Management, Projects, Planning, and take ownership of client relationships.
Personal Attributes
* Proven experience managing large P & L budgets.
* Knowledge of Health, Safety, Environment, and Quality systems, with experience managing safe work practices.
* Experience in a world-class Facilities Management environment.
* Experience with both hard and soft services.
* Effective representation of the company at internal and external meetings.
* Ability to set budgets and demonstrate sound financial management.
* Strong leadership and team management skills.
* Commitment to continuous professional development.
* Proficiency in MS Office applications.
* Strong communication and analytical skills, with problem-solving ability.
* Ability to prioritize effectively.
* Solution-focused approach to problems.
* Experience managing contracts to KPI’s and SLA’s.
* Responsible attitude with a methodical work approach.
* Relevant facilities management qualifications and experience with Facilities outsource companies.
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