Job Title: Desktop Support Engineer
Location: Salthill, Galway, Ireland
Type: Full-Time, Onsite
Experience Level: 1-2 years
Working Hours: 8am -4pm
Closing date: 24th September
Applicants with Stamp 2 visas will not be applicable for this role.
Empower the Future of Cybersecurity-Start with Us
We're looking for a Desktop Support Engineer to join our Galway office and play a key role in supporting our global team. This is a fantastic opportunity for someone early in their career who's passionate about technology, eager to learn, and ready to make a real impact.
Your Responsibilities:
You'll be the go-to person for IT support, helping colleagues locally and remotely. Your work will span:
Technical Support & Troubleshooting
* Resolve issues with M365 apps, Windows/macOS workstations, and connectivity
* Provide first- and second-line support via phone, chat, or onsite
* Assist with VPN and remote desktop setups
Asset & Access Management
* Manage hardware/software inventory and user permissions
* Support onboarding/offboarding, including account setup and workstation delivery
Security & Maintenance
* Ensure antivirus and endpoint protection are up to date
* Assist with patching, audits, and preventive maintenance
Training & Documentation
* Educate users on IT best practices and tools
* Document troubleshooting steps and system configurations
Your Story:
We're not looking for perfection-we're looking for potential. If you have 1-2 years of experience and a strong desire to grow, we'd love to hear from you.
* CompTIA or Microsoft fundamentals certification (or equivalent experience)
* Familiarity with Windows, macOS, and ideally Ubuntu Linux
* Experience with ticketing systems and basic network/software troubleshooting
* Strong communication and organisational skills
* A proactive, curious mindset and a love for problem-solving
* Interest in scripting (PowerShell/Bash) is a plus
Why Join CyberSentriq?
Inclusive Culture: We value diverse perspectives and foster a supportive environment where everyone can thrive.
Growth-Focused: You'll be surrounded by mentors and opportunities to expand your skills.
Global Impact: Work with teams across international locations and contribute to a platform that's reshaping cybersecurity.
Ready to grow your career in tech?
Apply today and help us build a safer digital world-one support ticket at a time.
Celebrate Your Benefits with Us
Enjoy 24 days Holiday + 10 Public Holidays
Pension Scheme - Save More, Earn More
Private Medical - Caring for You Inside and Out
Health Assurance - We've Got Your Loved Ones Covered
Income protection - We got You
Collaborative and Supportive Work Environment
Recognition for Your Contributions
Opportunities for Professional/Personal Growth
Career Advancement in Our Dynamic and Innovative Company
Find out more about our Private Equity Investors and why working for a PE company is game changing.
Bregal Milestone - Inspired by ambition. Driven by growth
As CyberSentriq embarks on its journey as a new company, we are excited to announce our MSP-first approach, AI-driven capabilities, and the integration of TitanHQ and Redstor. Our strategic goals are aligned with our vision to become a high-growth, innovative cybersecurity platform targeting $100M ARR by 2028.
CyberSentriq is committed to providing cutting-edge cybersecurity solutions that empower Managed Service Providers (MSPs) to deliver exceptional services to their clients. With our AI-driven capabilities, we aim to enhance threat detection, response, and prevention, ensuring the highest level of security for businesses of all sizes.
The integration of TitanHQ and Redstor into our platform further strengthens our offerings, providing comprehensive protection against cyber threats and data loss. This collaboration enables us to deliver a unified solution that addresses the evolving needs of the cybersecurity landscape.
Join us in our mission to revolutionise the cybersecurity industry and achieve our ambitious growth targets. As a Product Owner at CyberSentriq, you will play a pivotal role in driving our success and shaping the future of cybersecurity.
* Please note that we do not accept speculative CVs from recruitment agencies. All submissions must be in response to specific job vacancies listed by our company. Any unsolicited CVs will be considered the property of CyberSentriq, and no fees will be payable in relation to them.