About EdgeTier
At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award‑winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting‑edge solutions help high‑volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
This is an incredible opportunity, and we’d love for you to join us on this journey!
About The Role
We’re looking for a QA Engineer who is passionate about quality, automation, and continuous improvement. This is not a traditional QA role. At EdgeTier, quality is a shared responsibility, and you’ll play a key role in embedding that mindset across the team.
This role will see you balance hands‑on exploratory testing with building and scaling automation, helping us ship reliable, high‑quality software at speed. You’ll also help shape how we approach QA as a company, driving a shift‑left testing culture and improving how we catch issues early.
What You’ll Be Doing
Own and evolve our test automation strategy, primarily using Playwright (TypeScript)
Build and maintain scalable, reliable automated test suites integrated into CI/CD pipelines
Perform exploratory and manual testing to uncover edge cases and ensure product quality
Work closely with engineers, product managers, and the QA Lead to embed quality throughout the software development lifecycle
Identify, debug, and reduce flaky tests, improving reliability and feedback speed
Contribute to test strategy, quality metrics, and release confidence
Champion shift‑left practices, helping teams catch issues earlier in development
Get involved in team rituals—planning, standups, reviews—bringing a quality‑first mindset
A typical day
Pairing with developers to design better test coverage early
Writing or improving automated tests
Running exploratory testing on new features
Reviewing PRs with a quality lens
Jumping into team discussions to spot risks before they become bugs
Must‑Have Experience
4+ years of experience in QA or Software Testing
Strong experience with test automation (e.g. Playwright, Cypress)
Solid understanding of QA methodologies (manual + automated)
Experience integrating tests into CI/CD pipelines (e.g. GitHub Actions, GitLab CI)
Proven ability to improve test reliability and reduce flakiness
Experience working in Agile/Scrum environments
Exposure to or experience with shift‑left testing practices
Nice to Have
Experience with Playwright (TypeScript)
Defining test strategies and quality metrics
Performance testing experience
Experience using AI tools (e.g. Copilot, Cursor, Gemini) to enhance productivity
EdgeTier Company Values
Be Accountable
Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head‑on. Whether we win or lose, we learn and grow as a team.
Deliver Value to Customers
We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure this. Solving problems and making things easier for our customers is at the core of everything we do.
Keep Growing
We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better. We’re always pushing ourselves to embrace the challenge and get out of our comfort zone.
Have Craic & Be Sound
We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.
Why you should join us
Be part of
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