Overview
Contract Manager (Security Sector) Naas, Co. Kildare, Ireland. Manguard Plus is seeking applications for the position of Contract Manager. Reporting to HQ (Naas, Co. Kildare), the Contract Manager will be primarily based in the greater Dublin and inner-city region, managing the delivery of security services to a designated portfolio of clients in these areas.
Salary €48K to €52K dependent on experience.
Benefits Company Phone, Use of a company vehicle, Company Laptop.
Responsibilities
* Operations and Service Delivery
* Manage the delivery of security services to the designated portfolio of clients in accordance with client expectations, contractual terms and agreed SLAs.
* Develop and implement site-specific instructions based on an in-depth understanding of each area of operation, client requirements and security expertise; ensure documented processes and procedures are implemented and maintained on each site.
* Conduct regular visits to each client site and complete and report on site audits relating to risk, health & safety, compliance, and performance using our system and audit tools.
* Oversee operational activity on each client site within your team’s portfolio and provide management reporting; escalate and resolve issues as appropriate with the Operations Manager.
* Respond to and anticipate client needs by proactively addressing matters as they arise.
* Identify potential opportunities to deliver additional services to enhance the current offering.
* Ensure security services are delivered in full compliance with ISO standards and company policy, particularly regarding Quality, Health & Safety, and the Environment.
* Contract Management
* Develop and manage a strong client relationship, providing a dedicated and trusted point of contact for all client matters.
* Maintain excellent levels of communication, agreeing with each client their preferred method and frequency for meetings, reporting and contract reviews.
* With the Operations Manager, develop, implement, drive, and monitor KPIs, providing regular feedback and opportunities for continuous improvement.
* Provide regular reports to the Operations Manager regarding operational activities and participate in weekly Operations team meetings.
* People Management
* Manage, develop, and direct the business portfolio.
* Manage, support, and develop the security workforce, including personal and professional development and performance management.
* With the Training team, develop site-specific and personal training plans for each team member, ensuring records are maintained accurately.
* With the HR team, participate in and support people management processes, including recruitment for key roles within your team.
* Conduct rostering in line with client requirements and adapt to change to provide solutions within the team when required.
* Oversee staff hours to ensure overtime is managed within the portfolio.
* Required Competencies
* 3 years' experience as a Contract Manager or similar role; security experience.
* PSA licence required.
* Full clean B Manual Driving Licence.
* Rostering experience essential.
* Excellent communication and leadership skills; demonstrated customer focus and experience in client relationship management.
* Proven track record in people management and leading multiple diverse teams.
* Excellent problem-solving skills.
* Advanced administration, data analysis, report writing and IT skills (Word, Excel).
* Ability to work as part of a team; flexible regarding working hours.
The Company
Manguard Plus is the largest privately owned Irish security company in Ireland, with over 1,300 employees. We specialise in offering our clients professional and innovative solutions to their security needs. We provide static manned guarding services to a diverse client base in Ireland and the UK, event security, and a full concierge service. We have advanced alarm monitoring and a state-of-the-art Command and Control centre located at our headquarters in Naas, Co Kildare. Manguard Plus also offers genuine opportunities for ongoing training and development as part of a growing business.
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