Job description Our client is looking for a Duty Manager to lead, support, and motivate the store team while ensuring the store operates efficiently and delivers an exceptional customer experience at all times.
The role focuses on maintaining high operational standards, driving service excellence, and creating a positive and productive work environment.
Relevant Skills Develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
Attend regular management meetings and hold regular communication meetings with the team.
Assist in the induction, training and development of employees.
Ensure all employees wear their full uniform, name badge and display a neat appearance at all times.
Manage employee's performance, giving regular feedback, recognition and encouragement.
Ensure company rules, policies and procedures are adhered to; Deal with all customer queries and complaints politely, professionally and consistent with store policy; Ensure the adequate timekeeping and attendance of team members; Attend any training or development programmes as directed by store management; Perform any other duties or assume any other responsibilities that may be assigned to you from time to time.
These may be outside of your normal area of work.
Furthermore, you may be assigned to work in other areas within the Store on either a temporary or permanent basis.