We are partnering with a rapidly growing e-commerce company known for its innovative products and commitment to an exceptional customer experience. They are looking for a dedicated and proactive Client Support Specialist to be the primary point of contact for their valued clients.This is a fantastic opportunity to join a dynamic team where your initiative and problem-solving skills will be valued and rewarded.What You'll Be Doing:Manage all incoming customer queries and provide timely, accurate, and empathetic resolutions.Take ownership of client concerns, troubleshoot problems, and implement effective solutions to ensure total client satisfaction.Work independently to manage your daily workflow, showing initiative to follow up and resolve complex issues without constant supervision.Monitor client interactions and feedback, contributing to the continuous improvement of the customer experience.Meet with clients to discuss processes and build relationships.What You'll Need to Bring:Prior experience in a customer-facing role.You can clearly and professionally convey information, both written and verbal, adapting your tone to suit the customer.Don't just answer questions; you dig deeper to find the root cause of an issue and propose effective, lasting solutions.The ability to work autonomously, prioritise tasks effectively, and take proactive steps to improve customer outcomes.Proficiency with the Microsoft Suite (Word, Excel, Outlook) and experience with CRM software is a plus.Apply nowby submitting your CV. For a confidential discussion contact Shauna on