Overview
Program Manager II, CSLE – Amazon
We’re seeking a proven and enthusiastic Program Manager to join our global team to scale delivery of high-quality, user-centered content to support the companies and individuals who sell goods and services through Amazon.
Responsibilities
* Drive programs that support content that’s consistent in style, tone and voice and in the sellers’ language of preference.
* Oversee a portfolio of small- to large-sized projects from conception through release and maintenance.
* Identify knowledge and skill gaps and develop scalable, innovative programs that remove performance blockers for the CSLE org.
* Plan, track, coordinate and communicate on projects spanning cross-functional teams; ensure releases and projects are prioritized and managed properly.
* Collaborate on the design and development of resources using Generative AI to support goals.
* Demonstrate a proven track record of managing and on-time delivery of projects; use data and insights to drive actions and continuous improvement.
A day in the life
Establish and maintain best practices for creating, maintaining, and deprecating content by: using data to determine content success metrics; implementing A/B testing to measure content performance; influencing and establishing global content standards; working with partner teams to leverage and improve content management tools; and working with international partners to align to global editorial standards, practices and workflows.
Basic Qualifications
* Bachelor\'s degree
* Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
* Experience in program or project management
* Experience working cross-functionally with tech and non-tech teams
* Experience in defining and implementing process improvement initiatives using data and metrics
* Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
* Experience in Ajuda/Content Management CMS
* Experience in driving end-to-end delivery, and communicating results to senior leadership
* Experience leading process improvements
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
* Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information.
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