Job Title: Front of House / Guest Services Associate
Location: Clonmel, Co. Tipperary
Employment Type: Full-Time / Part-Time
Salary: Competitive, based on experience
About Us:
Located in the heart of Clonmel, our hotel prides itself on delivering exceptional guest experiences in a warm, welcoming atmosphere. We are currently seeking a dedicated and professional individual to join our front-of-house team.
Job Overview:
As a Guest Services Associate, you will be the face of the hotel, responsible for providing top-tier customer service to our guests. The ideal candidate will have prior experience in a hotel environment and a proven track record in delivering outstanding customer care.
Key Responsibilities:
* Greet guests in a warm and friendly manner upon arrival
* Handle check-in and check-out procedures efficiently using our booking systems
* Respond to guest inquiries and resolve complaints in a timely, professional manner
* Manage room reservations, cancellations, and modifications
* Liaise with housekeeping and maintenance teams to ensure guest satisfaction
* Promote hotel services and facilities to enhance the guest experience
* Handle cash and card transactions accurately
* Ensure the reception area is clean, tidy, and welcoming at all times
Requirements:
* Previous experience in a hotel or hospitality setting is essential
* Strong customer service skills and a friendly, professional demeanor
* Excellent communication and interpersonal skills
* Ability to work well under pressure and handle guest issues diplomatically
* Competency in using hotel booking/reservation software (e.g., Opera, HotSoft, etc.) is an advantage
* Flexible with working hours, including evenings, weekends, and public holidays
* A team player with a proactive and enthusiastic attitude
Benefits:
* Competitive salary package
* Staff meals during shifts
* Uniform provided
* Training and development opportunities
* Staff discounts on accommodation, food, and beverages
How to Apply:
Please submit your CV and a brief cover letter outlining your experience and interest in the role to with the subject line: Hotel Job Application – Clonmel.